Shipping policy

Delivery Policy

Last updated: {{DATE}}

This Delivery Policy outlines how Horse & Sports ("we", "us", "our") processes, ships, and delivers orders placed through horseandsports.com. By placing an order on our website, you agree to the terms set out below.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed before {{CUT_OFF_TIME}} are typically processed the same business day. Orders placed after this time will be processed the next business day.

  • During peak periods, promotions, or sales, processing times may be slightly longer.

2. Delivery Locations

  • We currently deliver to {{COUNTRIES_OR_REGIONS}}.

  • If your location is not available at checkout, please contact us at {{SUPPORT_EMAIL}} for assistance.

3. Delivery Methods & Timeframes

Estimated delivery times begin once your order has been dispatched:

  • Standard Delivery: {{STANDARD_TIMEFRAME}}

  • Express Delivery: {{EXPRESS_TIMEFRAME}} (if available)

Delivery times are estimates only and may vary due to courier delays, weather conditions, customs processing, or other factors outside our control.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on delivery location, order size, and selected delivery method.

  • Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer unless stated otherwise.

5. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

  • Tracking updates are provided by the courier and may take up to 24 hours to appear.

6. Failed or Delayed Deliveries

  • Please ensure your delivery address is correct and complete at checkout.

  • Horse & Sports is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

  • If a delivery is returned to us due to failed delivery attempts, additional shipping fees may apply to re-dispatch the order.

7. Split Shipments

  • In some cases, items from the same order may be shipped separately due to availability or warehouse location.

  • You will not be charged additional shipping fees for split shipments unless otherwise stated.

8. Damaged or Missing Items

  • If your order arrives damaged, incomplete, or with missing items, please contact us within {{DAMAGE_REPORT_DAYS}} days of delivery.

  • Please include your order number and clear photos of the issue to help us resolve it promptly.

9. Title & Risk

  • Risk of loss or damage passes to you upon delivery of the order to the specified address.

  • Ownership (title) of goods passes to you once full payment has been received by us.

10. Contact Us

If you have any questions about delivery or your order, please contact us:

Horse & Sports
Email: Heidi@horseandsports.com
Website: https://horseandsports.com

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page and will apply to orders placed after the update date.